Rowville Neighbourhood Learning Centre runs courses to help you develop your business.


Customer Experience Workshop

Empower staff and grow your business to compete in a globalised market. This affordable training opportunity will maximise your business' return on investment with training that is comparable to that delivered in larger blue chip organisations.

This workshop will support your staff in understanding the four key elements of a customer experience based on research surrounding the “Experience Economy”. It suggests that businesses need to provide unforgettable experiences to their customers by adding value to their offerings.

Our facilitator, Danielle Storey, is a professional speaker, mentor and exhibitor with a particular passion for the fields of small business development, marketing, sales, customer experience and employee engagement. Danielle is an outstanding storyteller with a humorous and heart-warming approach to imparting her relationship strategies. She is a specialist in systems that create customer delight – service with “a little bit extra.”

The Customer Experience Workshop is brought to you by Rowville Neighbourhood Learning Centre & supported by Peiris Consulting.

Plesae contact our office on 97641166 for the next Customer Experience Workshop.

Registration: 8.45 am

1 Day Workshop: 9 am - 4.30 pm
Cost: $197 including lunch

To find out more information about the Customer Experience Workshops visit our weebly.